IMPORTANT: Flexible cancellation conditions & other measures due to the Corona virus. More information here.
IMPORTANT: Flexible cancellation conditions & other measures due to the Corona virus. More information here.
Zoelen
 

FREQUENTLY ASKED QUESTIONS

Of course, we're happy to answer all of your questions, but first: check the FAQ below! Your question might be already answered.

 
1 Before the event

We are ready for your event 365 days a year and 24 hours per day. Our office staff is available from Monday to Friday, from 9:00 AM till 5:30 PM. Would you like a tour of our location? No problem! Contact us for a meeting.

Your tickets can be payed online or via transfer. Using transfer an administrative fee of €35,- will be charged. It's not possible to pay for tickets on location.

Up to 14 days prior to the event, the number of tickets may be adjusted by 10% subject to availability. Tickets that fall outside this scheme cannot be taken back.
PLEASE NOTE: if there is a minimum number of 10 paying people, it can never be adjusted further down.

As soon as you have made an online booking or offer, you will automatically have made a MyAccount account! You can log in to change your offer to a reservation, make alterations, or add extras!

Have you booked now and are there any unexpected participants who can not join in one way or another? Up to 14 days prior to the event, the number of tickets may be adjusted by 10% subject to availability. Tickets that fall outside this scheme cannot be taken back.

PLEASE NOTE: if there is a minimum number of 10 paying people, it can never be adjusted further down.

You need to be at least 16 years old for all our programs! 

2 During the event

Each group will get one locker for the most important belonging. If you would like to have another locker, you can rent one for 5 euro for the whole day. 

Yes, there is. You can find all the instructions on your e-ticket. 

During the active program, you can get wet or dirty, but that is up to you! Our advice? Wear sporty/casual clothing, bring your bathing suit and make sure to bring an extra set of dry clothes. 

There a outdoor showers at the beach, please feel free to use them. If you also booked an evening proigram in combination with your afternoon program you can also use ther showers in our inside location and our mainhall.

Op ons terrein bieden we je allerlei in- en outdooractiviteiten. Bij minder weer zijn er alleen indoor al ruim 30 activiteiten te vinden! Je mag overigens ook gewoon naar buiten, er staan namelijk altijd leenparaplu’s voor je klaar. Hoe dan ook: weersomstandigheden spelen eigenlijk helemaal geen rol!

Our terrain is packed with indoor and outdoor activities. There are more that 30 indoor activities for when the weather is bad. Of course, we can also just take an umbrella and continue outside! Either way: the rain won't ruin your day!

Your personal instructor is also your bartender, and he/she will take care of you during the day. Paying for drinks can be done through the card you received, through vouchers (beverage package) or through an account (only for companies). It is not allowed to eat/drink your own food during your event. You can eat/drink your own consumptions before or after the event, on the beach! 

Of course! Your personal instructor will make sure that there are activities for everyone. Activities with a safety sign should be avoided. Want to try them anyway? That is at your own risk! 

Yes, this is possible in nearby Van der Valk Hotel Tiel. We offer you the ease of 1 point of contact plus a beneficial all-inn price, including breakfast, reservation costs and a free upgrade to more luxurious rooms if available. If your searching for something less luxurious, there are plenty of campings in our vicinity (Zoelen). Some of these are: Camping Graaff en Woerd, Bed & Breakfast de Bloesemgaard or Campingpark Zennewijnen. This last one has eight cabins, a Bed & Breakfast and traditional camping places. 

Yes, if you inform us beforehand we'll gladly adapt to any dietary wishes. 

3 After the event

You can write a review on Tripadvisor, by using this link.

After your outing you can enjoy on Beldert Beach and the catering facilities if they are open.

1246